Terms of Service

1. The service

Pasqio provides encrypted document management, matter management, billing, and related tools for law firms (“the Service”), accessed at pasqio.com. These terms are an agreement between Pasqio and the firm that opens the account (“Customer”).

2. Your data

Customer content remains the Customer's property (and, where applicable, the property of the Customer's clients). We obtain no rights to it beyond what is needed to operate the Service. We access content only with your authorization for a specific support purpose, and our architecture is designed so that routine operations never require it. Nothing in these terms creates an attorney–client relationship between Pasqio and anyone.

3. Accounts and responsibilities

• The Customer controls who has access: firm administrators create users, assign roles, and share matters. You are responsible for those access decisions and for your users' compliance with these terms.
• Keep credentials secure; enable two-factor authentication for privileged accounts. Notify us promptly of any suspected compromise.
• You will not: attempt to breach or probe the Service's security except under an agreed testing engagement; use the Service to store malware; resell access; or use it in violation of law or professional-conduct rules.

4. Security and availability

We maintain the security program described on the Security & Trust page, including encryption of content at rest and in transit, audit logging, tested backups, and a 99.5% monthly uptime target with a public status page. We will notify your designated contact within 72 hours of confirming unauthorized access to your data.

5. Subscription, termination, and data export

• Fees and plan limits are as agreed at signup; we may suspend service for non-payment after notice.
• Either party may terminate with 30 days' notice. On termination you may export your data; upon request we permanently delete your firm's dataset (see the Privacy Policy for backup aging).
• We may modify these terms with 30 days' email notice to firm administrators; continued use is acceptance.

6. Disclaimers and liability

The Service is provided “as is.” To the maximum extent permitted by law, neither party is liable for indirect or consequential damages, and our total liability is capped at the fees paid in the twelve months preceding the claim — except for our breach-notification and confidentiality obligations, which survive. Nothing in these terms limits liability that cannot lawfully be limited.

7. Contact

Questions about these terms: hello@pasqio.com.