1How to reach us
- In the app. Firm staff can open and track a support ticket from Support in the sidebar once signed in. This is the fastest route, because the ticket stays attached to your firm’s account and you can follow every reply in one place.
- By email. Write to support@pasqio.com. Use this if you cannot sign in, or if you are a client of a firm that uses Pasqio.
- By phone. Available to Subscribers by arrangement. Email support@pasqio.com and we will set up a call.
2When support is available
Support Services are provided on U.S. business days, excluding Pasqio corporate holidays and U.S. holidays, as described in the Service Level Commitments.
3Service status and maintenance
Live availability is published at our status page. Recurring maintenance may take place on the third Saturday of each month between 12:00 A.M. and 4:00 A.M. Pacific time. We give at least 24 hours’ notice before other scheduled downtime.
4If you are a firm’s client
Questions about your matter, documents or invoices are best answered by your firm. If you cannot sign in to your portal, use Forgot password on the sign-in page, or email us and we will help you get back in.
5Reporting a security issue
Email support@pasqio.com with the details. We acknowledge security reports within 2 business days. See the Security & Trust page for our disclosure policy.